Jared M. Spool dismembers Net Promoter Score from the user experience perspective: easy to game, sensitive to noise, not correlated with past or future actual behavior,
NPS scores are the equivalent of a daily horoscope.
theater, natural history and conservation, the utterly mundane, and Etruscan 8-tracks
Jared M. Spool dismembers Net Promoter Score from the user experience perspective: easy to game, sensitive to noise, not correlated with past or future actual behavior,
NPS scores are the equivalent of a daily horoscope.