Ginia Bellafante is no slouch, either. From the Why We Can’t Have Nice Things Dept., Must We Gentrify the Rest Stop?
Five years ago, the New York State Thruway Authority conducted a survey of more than 2,600 drivers to take measure of the customer experience at the service areas lining the 570 miles of road that make up one of the largest toll highways in the country, stretching from the edge of the Bronx up past Buffalo. Whether participants were traveling for work or for pleasure, they had needs that apparently were going unfulfilled.
Among those who identified as occasional users of the Thruway, more than half said they would like food halls with “local artisan” offerings. Some commuters wanted Blue Apron meal kits. The resulting report listed as chief takeaways that leisure travelers complained about unappealing interiors and the lack of “Instagrammable moments.”